Roadmap

This roadmap provides a strategic framework to incrementally improve the product's functionality, ease of use, and integration capabilities. Naturally, this plan is flexible and may be modified according to business priorities, customer input, and technical factors.

Please feel free to submit any feature requests to contact@thinkstack.ai

Quarter	Feature	Status
Q1 2025	Integration with Website Platforms: – WooCommerce, – Webflow, – Squarespace	Pending
	Chat Query API – API to enable seamless submission of chat queries and retrieval of responses.	Pending
	Social Media Integrations – Instagram – Messenger	Pending
	Enhanced WhatsApp Features – Options/choices within actions	Pending
	Advanced Reporting and Analytics – Improvements in data visualization, metrics, and actionable insights.	Pending
	Voice Chat Integration – Enable conversational voice interaction capabilities.	Pending
	Human Agent Interaction Enhancements – Improved chat transfer mechanics. – Efficient management of missed chats. – Team and department-based assignment and routing.	Pending
	Mobile Interface for Human Agents – Develop a dedicated thinkstack mobile app for streamlined agent interactions.	Pending
	Action Workflows – Direct API integrations with two-way communication. – Bi-directional Zapier integration. – Webhook capabilities for actions, enabling events to connect with third-party apps.	Pending
	Contextual Dynamic Suggestions – Real-time suggestions generated dynamically based on user context.	Pending
	Chatbot Link Sharing and UI Enhancements – Full-screen mode and improved CSS customization for shared chatbot links.	Pending
	Automated Knowledge Base Updates – Leverage sitemap data to automatically update the knowledge base.	Pending
	Conversation Insights: – Display executed actions within the conversation history for transparency and analysis	Pending
Q4 2024	Instagram	Moved to Q1 25
	Shopify and Woocommerce Integration	Moved to Q1 25
	Whatsapp Improvements (Actions + Intent Integration)	Live
	Reports and Analytics improvement	Live
	Bot persona templates	Live
	Lead email forwarder	Live
	Followup email to chat conversation	Live
	UI/UX improvement	Live
	Whatsapp - Phase 2 - Intent and actions linking	Live
Q3 2024	Additional Content support-TXT, DOC, and MD	Live
	Multi User	Live
	Human agent transfer	Live
	Multi lingual - Improvements	Live
	Actions + Intent	Live
	Per chatbot openAI key	Live
	White label – Domain transfer – Logo update – Chatbot branding – Remove reference to thinkstack in the console – SMTP Integration	Live
	API access	Live
	Custom prompt	Live