The Thinkstack Blog

Insights, Ideas, Inspirations & More!

The Bold Blueprint for Customer Service Excellence in 2024

26 min read

The Bold Blueprint for Customer Service Excellence in 2024

“Are my customers’ expectations of my business changing?” How many times have you caught yourself asking this exact question? To test out th...

The Top 11 AI Chatbot Features Every SMB Needs

13 min read

The Complete Checklist: Does Your Chatbot Have These Vital Features?

Two years back, the sudden rise in commercial AI usage had experts predicting that chatbots would soon be the primary customer service chann...

45+ Chatbot Welcome Message Ideas For Customer Success

13 min read

Perfecting Your Chatbot Welcome Message: 45+ Applicable Examples

Initial experience is what speaks for the entirety of a brand’s life. Though some might like to disagree, with the changing pace of consumer...

Conversational Marketing Chatbots: Build Customer Connections And Loyalty

8 min read

How Interactive Conversational Chatbots Create Lasting Customer Impressions

Owen is the VP of sales for a successful enterprise. While Phil is the brightly ambitious founder-CEO of a rising startup. Despite being dif...

8 Essential Chatbot Types for Your Business

12 min read

8 Types of Chatbots Explained: Pick the Best One for Your Business

According to Grand View Research, the chatbot industry is expected to boast a market size of around $27.3 billion by 2030. Furthermore, with...

How Chatbots Qualify Leads & Boost Sales Efficiency

8 min read

How Do Chatbots Qualify Leads?

Imagine having a tireless assistant who works around the clock, sorting through potential customers, identifying the most promising ones, an...

11 Powerful Botpress Alternatives in 2024

11 min read

The Best Botpress Alternatives: Top 11 Picks for 2024

Botpress offers an impressive suite of tools, but many users find themselves grappling with unexpected complexities. According to some users...

What is Customer Experience Automation?

8 min read

Customer experience automation: Four pillars (+ free ai chatbot builder)

Remember when you had a seamless, personalized interaction with a company? Chances are, there was some clever tech working behind the scenes...

Why Your Business Needs a WhatsApp Chatbot in 2024

7 min read

Why Your Business Needs a WhatsApp AI Chatbot

Businesses need to connect with customers where they’re most active. WhatsApp, with over 2 billion users worldwide, has become the go-...

Reasons to Start Your Chatbot Agency in 2024

8 min read

Chatbot Agency in 2024: Why Should You Start One?

Chatbots aren’t anywhere - they are everywhere, on every website, app, and wherever! They are the fastest-growing brand communication...

Role of AI in Lead Nurturing

8 min read

How to Use AI to Nurture Leads Before They're Ready to Connect?

Who said it’s difficult to convert “not yet ready” leads to warm ones? Well, these leads know about your products and offerings but ar...

Role of Sales Chatbot throughout the Sales Funnel

6 min read

How Can Sales Chatbot Optimise the Sales Funnel at Each Stage?

Can chatbots replace human sales agents in gathering high-quality leads? The debate will go endless. While chatbots can simplify the process...

Top 10 Chatbot Use Cases Across Various Industries

7 min read

Top 10 chatbot use cases for various industries in 2024

Accepting technology becomes a natural choice when there’s a combination of need, capability, and opportunity. Chatbots, though still...

Top 13 Chatbot Best Practices to Elevate Your Chatbot Game

8 min read

13 Chatbot best practices to master your chatbot game

Imagine you visit a regular cafe for a coffee. Before you place your order, you are greeted by the barista. In a friendly manner, they ask f...

Discover the Top 5 Chatbase Alternatives to Consider in 2024

7 min read

Top 5 Chatbase alternatives in the US in 2024

Many customers who have used Chatbase or encountered it have experienced a significant issue–a lack of customization. Without sufficient fle...