Thinkstack Pvt Ltd Privacy Policy

Introduction

This Privacy Policy (“Policy”) applies to Thinkstack Pvt Ltd, with its registered address at (#918, 4rd Floor, Sector 7, HSR Layout, Bangalore-560102). It governs our use of personal information in relation to ("Thinkstack") Internet web site located at the URL www.thinkstack.ai ("Site").

We respect your privacy and are committed to protecting your personal and non-personal information. This policy outlines how we collect, use, and share information in accordance with your rights and our legal obligations.

Definitions and Interpretation

  • Account: An account required to access certain areas and features of Our Site.
  • Cookie: A small text file placed on your device by Our Site.
  • Our Site: "www.thinkstack.ai"
  • Personal Information: Information relating to an identified or identifiable natural person.
  • Process: Operations performed on Personal Information, such as collection, storage, and use.
  • Services: ThinkStack Technology offers a cutting-edge SaaS-based solution enabling organizations to seamlessly develop AI-powered chatbots, enhancing user interactions with efficiency and effectiveness.

Personal Identification Information We Collect

We may collect personal identification information in various ways, including when you visit our Site, subscribe to a newsletter, or fill out a form. You can visit our Site anonymously, but refusing to provide personal identification information may limit your engagement with certain Site activities.

Non-personal Identification Information We Collect

We collect non-personal identification information like browser name and technical information about your connection to our Site.

How We Use Collected Information

We use Personal Information for:

  1. Responding to communications,
  2. Market research,
  3. Analyzing Site use,
  4. Gathering feedback,
  5. Adapting user experience.

With your consent, we may also use your information for marketing purposes.

Data Retention Period

Thinkstack retains customer and operational data for a period of 1 year following the end of the user's subscription, in compliance with legal and regulatory requirements. After this period, data is reviewed and may be deleted unless further retention is justified. Additionally, Thinkstack allows customers to request the deletion of their accounts and associated data at the time of separation.

Data Security

We implement appropriate measures to protect your Personal Information but remind you that internet data transmission is not completely secure.

Archival Strategy

Critical data, including customer information, financial records, and transaction history, is securely archived in encrypted form on MongoDB Atlas. This ensures that sensitive information is kept safe and accessible only under strict conditions.

Data storage policy

At Thinkstack all data is stored on MongoDB Atlas, with encryption enabled for data on rest.

How do you host your data?

All Thinkstack customer data is hosted at AWS and Atlas MongoDB instance at Singapore.

Disclosure to Third Parties/Partners

We may share your information with group companies, for statistics, legal requirements, and providing Services. We ensure third-party handling of your data is secure.

Children’s Privacy

We do not knowingly collect information from children under 16. Parents should contact us if they are aware of such collection.

International Transfer

Your information may be transferred internationally. We ensure adequate protection for these transfers.

Your Rights Under GDPR

Residents of the European Economic Area have rights including access, rectification, erasure, and objection to processing of their Personal Information.

Data Processing Agreement (DPA)

Thinkstack.ai provides a Data Processing Agreement (DPA) that outlines our commitment to data privacy and security in compliance with GDPR and other applicable regulations. By using our services, customers acknowledge and accept the terms of the DPA, which governs the processing of personal data on their behalf. The DPA document is available for review and download. (Download DPA)

For questions regarding data protection or privacy-related matters, you can contact our Data Protection Officer (DPO) at: Vijendra Jayarama, vijendra@pickcel.com

California and Nevada Privacy Rights

Residents of California and Nevada have specific rights regarding their personal information under respective state laws.

Cookies & Similar Technologies

We use Cookies for site functionality and analytics. You can control Cookie settings in your browser.

Links

Our Site may contain links to third-party websites with their own privacy policies.

Changes to This Policy

We may update this Policy and recommend regular review.

Acceptance of These Terms

By using our Site, you accept this Policy. Discontinue use if you do not agree.

Contact Us

For questions or requests regarding this Policy, contact us at contact@thinkstack.ai