‌Seamless AI to Human Handoff
‌When a human touch is needed, the seamless handover to a live agent ensures every customer gets the personalized attention they deserve.
Features
‌Primary Support with AI
‌The AI chatbot acts as the first line of contact, handling up to 95% of customer support and sales inquiries. It leverages the organization's knowledgebase to provide quick, accurate responses to common queries.
Trigger-Based Handoff
‌ If the chatbot encounters a query it cannot answer or if the customer prefers to speak with a human, the system automatically triggers a handoff. This trigger can be configured based on specific messages or scenarios.
‌Seamless Transition to Human Agents
Once the handoff is triggered, the chatbot seamlessly routes the conversation to an available human agent. The transition is smooth, ensuring that the customer experience is not interrupted.
‌Targeted Routing
‌The chatbot can route the conversation to the appropriate team, such as sales or support, based on the context of the query. This ensures that the customer is connected with the right person who can best address their needs.
Optimized Resource Allocation
By handling the majority of queries, the AI chatbot reduces the workload on human agents, allowing them to focus on more complex and critical issues. This results in more efficient use of human resources and improved customer service.
Intelligent Human Handoff
Our AI knows when you need a human touch. Effortlessly connect with specialists for personalized sales assistance, technical challenges, or support queries.
Sales Inquiry
Smooth transition from AI to human sales representatives.
Complex Technical Support
Seamless handoff to tech specialists for advanced troubleshooting.
Customer Support Query
Effortless escalation to specialists when your query needs a human touch.
Why Incorporate Human Handoff?
Handling Complex Queries
AI chatbots are great for routine tasks, but complex issues often require human judgment. A human handover ensures these queries are properly addressed.
Personalized Customer Experience
Some customers prefer human interaction, especially for sensitive matters. The handover feature allows them to easily transition to a human agent, improving their experience.
‌Efficiency and Resource Optimization
‌Automating routine inquiries frees up human agents to focus on more critical issues, leading to better service quality.
Maintaining Consistency
A smooth handover process ensures that the conversation continues seamlessly, with no need for the customer to repeat information.