Top 5 Tidio Alternatives in the US in 2024

“Limitations are not static barriers but opportunities for upgrades.” If you are someone who has been using Tidio for quite a long time and is disappointed with any missing features or flexibility then don’t worry, sky is the limit.

According to a G2 reviewer, Tidio offers limited integration options, and some said that the settings are quite confusing. Nothing is perfect, so we need to choose what best aligns with our priorities. To help you find the right fit for your needs, we have compiled a list of the top five alternatives to Tidio. Let’s explore these options together.

Top 5 Tidio alternatives in the US in 2024

Below listed are some of the best 5 Tidio alternatives you must look out for in 2024.

1. Thinkstack.ai

As a forward-thinking SaaS platform, Thinkstack’s innovative approach to AI chatbot technology not only challenges but surpasses traditional platforms like Tidio. It does so by offering more customizable, integrative, and user-friendly solutions.

With a mission to democratize the use of AI technology, Thinkstack enables businesses of all sizes to deploy sophisticated, GPT-4 powered chatbots effortlessly and at no initial cost. With its user-friendly design, extensive customization options, and powerful integration capabilities, it surpases all other Tidio alternatives as the best one.

Features

• User-friendly chatbot creation: With Thinkstack, creating a fully functional AI chatbot is possible within minutes, requiring zero coding skills. This ease of use significantly lowers the entry barrier for businesses looking to implement AI solutions.
• Customizable and on-brand experience: Every chatbot can be tailored to align perfectly with your brand’s identity, maintaining consistency across customer interactions and enhancing the overall user experience.
• Advanced integration capabilities: Thinkstack's chatbots integrate seamlessly with popular platforms such as WhatsApp, Slack, and Zapier, facilitating a unified workflow and improving operational efficiency.

Other features

• Intelligent interaction management
• Comprehensive resource utilization
• Real-Time business analytics
• Multi-language support
• Cost-effective pricing

2. Help Scout

Help Scout provides pioneering help desk software that enables you to provide swift email and live chat-based customer service. It was founded in 2011 as Brightwurks and then renamed Help Scout in 2015 as the company showed aspiring growth.

Reliability and review

Help Scout host around 100 employees who contribute to the company from different corners of the world. It provides services to 12,000+ customers in over 140 countries, including trustworthy startups like Buffer, Honey, AngelList, etc.

In addition, over 950 million customer conversations have taken place in Help Scout. Help Scout was titled ‘a game-changing software solution’ for startups by a reliable website, Business.com. It was also awarded “Best Job Description” in 2015 in the workies award.

Features

• Excellent customer support: Help Scout is renowned for its remarkable customer support services. It believes in One team, one inbox. Thus, email, social, live chat, in-app, or anything else related to customer support is present in the single platform to resolve the customer's issue in seconds.
• Comprehensive email management: Email management is a hefty task if the emails are spread throughout platforms. With Help Scout, all the emails can be brought into a single inbox which can be accessed by the entire team.
• Reduce team response time: With Help Scout, a team’s response time can be reduced by around 30 minutes due to its excellent features.

Other features

• Automation
• Customer data management
• AI-Powered features to improve conversations and workflows
• Customisable
• Live chat widget called “beacon”
• Help centre
• 50+ Integrations

3. Chatbot

Chatbot is a platform that provides companies with AI-driven chatbot solutions for customer support and interaction. It is a product of software solutions provider brand Text, who mainly focus on text-based products.

Reliability and review

The Chatbot is trained using verified and reliable data sources, enabling it to deliver high-quality responses. It gathers information from various sources such as Zendesk, the help center, and knowledge bases across different websites.

Trusted by numerous notable clients like HTC, Unilever, and Danone, the Chatbot’s work and services have garnered significant trust and recognition. Chris Wilson, CEO of ‘Next Door Burger Bar,’ attested to the Chatbot’s impact, noting a remarkable 300% increase in online customer engagement after integrating the Chatbot AI solution.

Features

• No-code chatbot builder: Building of a chatbot builder requires no coding. It has a drag and drop interface to choose the desirable flow of response format and action.
• Prebuilt templates: It offers a wide range of prebuilt templates for setting up the chatbot. Developed by experts and used by brands, these temples can fit into simple complex story flowchart.
• Advanced analytics: It has dashboard support for advanced analytics and reports. Customers can measure chatbot’s performance and at the same time can collect user data while engaging with them.

Other features

• Chatbot academy
• Chatbot testing tool
• Add teammates
• Segmentation
• Integration
• 24/7 customer support
• Customised chat widget

4. Gorgias

Gergias is a leading customer support chatbot platform that offers AI-based services to ecommerce stores. The platform was founded in the year 2015 as a basic chrome extension and later evolved to a much more advanced version of customer support service provider.

Reliability and review

Gorgias has more than 250 members in their team covering diverse locations of the world. They delivered their services to 12,000 plus clients. Gorgias received the highest performer award from G2 in the year 2021 and in the same year GetApp picked Gorgias for the “Category leader” award.

Additionally, Gorgias is trusted and supported by big brands. Sapphire, Amplify, and Shopify like brands offers funding and mentorship to Gorgias.

Features

• Ecommerce connectivity: Customer can connect multiple stores with Gorgias service. It allows to integrate ecommerce stores like Shopify, Magento, BigCommerce etc. It seemlessly integrate with the site and quite easy to manage.
• AI autoresponders: The AI-driven automation offered by Gorgias can manage customer quires and tickets. It efficiently manage sms and mail inbox for quick resolution of customers need.
• Live chat support: The brand provide live chat support to the ecommerce stores to interact and engage with the customer. Live chat has NLP support that produce humanized responses but understanding customers’ query.

Other features

• Ecommerce integrations
• In-app messaging
• Knowledge base
• Generative AI
• Live chat support
• Social media integration

5. Olark

Olark is an innovative software that enables you to access live chat and chatbot features to maintain sales, marketing, and customer care service for your website. It was founded in 2008, with the help of funding from Y Combinator.

Reliability and review

Olark has a fully professional team that works for the company remotely from different time zones. Due to their dedication, Olark now deals with 11,000+ businesses spread throughout the world. And for such awe-inspiring work, Olark won the 2017 Gold Stevie Award.

Features

• Automation: With Olark’s live chat automation feature, you can easily engage with more customers which can drastically improve your speed in providing customer support services. Moreover, the live chat is automated to ease customer support for all, including those with disabilities.
• Customized chat box: You can easily customize the Olark chat box to make it compatible with your website. This feature enables you to attract more customers.
• Better team coordination: With Olark, you can easily manage your team. Olark has features like chat activity monitoring, chat limits per customer, and message routing that reduce the load on your team and enable them to coordinate their work.

Other features

• Live chat translation in over 100 languages
• Chat transcripts
• Real-time chat reports
• Streamline workflows
• Files like JPG, PDF, and TXT support in chat
• Canned responses
• Data redaction, encryption, and IP ban features
• Summing up

Tidio is a powerful tool, although it has shortcomings that prompt people to search for alternatives. We have added 5 platforms, carefully selected after analyzing their features and receiving strong, positive user feedback. If you are still unsure which one to choose from these 5 options, you can place your trust in Thinkstack, our top recommendation.

Thinkstack addresses the biggest limitation of Tidio and offers numerous powerful integrations. It is regularly updated with many new upcoming features that support API access and include intent identification features for users. There is much more to explore with Thinkstack. Try out the free version now.