Creating a Custom Q&A Based Query
Prerequisites: You must be logged in to your Thinkstack account and have already created a chatbots.
Select the chatbot for which you wish to create Suggestions.
Under Settings, go to Suggestions.
To create a customized question and answer query for your chatbot, click on Q&A under Create Suggestion.
Create a custom query and its appropriate response in the Question and Answer fields provided.
🡵 Note: If you've already added the Q&A as a data source, you'll see the list when you click on Q&A under Suggestions. Simply select the ones you want and assign them to appear as suggestions.
🡵 You can create and show upto 6 suggestions.
Assign the created Q&A as a Suggestion
Go to Preview to test your chatbot. On being prompted with the specific query, the chatbot provides the appropriate response.
Edit or Delete a Q&A Based Suggestion#
To edit a Q&A, navigate to Sources and select Q&A. Click the three-dot icon next to the desired question, choose Edit, make the necessary changes, and click Update to save your modifications.
To delete a Q&A suggestion, go to Settings and then go to Suggestions, click the three-dot icon on the right-hand side of the suggestions panel, and click on delete.
🡵 Note: You cannot delete a Q&A from Sources if it is currently assigned as a Suggestion. To delete it, first remove it from Suggestions, after which you will be able to delete it from Sources.
That's a wrap 🎉! You've created a Q&A based query that will appear as a suggestion within your chatbot