Roadmap

Chat Query API Integration

Seamless Third-Party Integration - Connect Thinkstack with CRMs, MIS, and other business applications to submit chat queries and retrieve responses effortlessly.

Improved WhatsApp Interactions

Interactive CTA Buttons – Add clickable buttons in WhatsApp chats for smoother navigation and quicker actions.

Advanced Reporting & Analytics

• - Improved data visualization for clearer insights.
• - Track key metrics with enhanced reporting.

Action Workflows for realtime updates

• - Seamless two-way API integrations for real-time updates.
• - Connect with third-party applications to send, retrieve, and acknowledge information automatically.

Dynamic Suggestions

• - AI-driven real-time suggestions based on user behavior.
• - Helps users quickly find relevant information.

Automated Knowledge Base Updates

• - Use sitemap data to manually/automatically update the chatbot’s knowledge base.
• - Keep responses up-to-date with minimal manual effort.

Chatbot Link Sharing & UI Enhancements

• - Share chatbot links publicly for broader reach.
• - Helps users quickly find relevant information.
• - Enhanced CSS customization for better branding.

Conversation Insights

Action History: View executed actions within conversation history for better transparency.

Webhook Capability

Third-Party Integrations: Connect actions and events with external apps via webhooks.

Mobile Interface for Agents

Thinkstack Mobile App: A dedicated app for agents to manage chats on the go.

Human Agent Interaction Enhancements

• - Improved Chat Transfers: Seamless handover of chats between agents.
• - Missed Chats Management: Automatic tracking and follow-up on missed chats.
• - Team-Based Routing: Direct chats to the appropriate team or department.