Insights, Ideas, Inspirations & More!
November 27 2024
9 min read
What sets a business apart in the UAE’s fiercely competitive market? Superior customer engagement is a good place to start. With a mul...
September 26 2024
13 min read
Two years back, the sudden rise in commercial AI usage had experts predicting that chatbots would soon be the primary customer service chann...
August 21 2024
8 min read
Remember when you had a seamless, personalized interaction with a company? Chances are, there was some clever tech working behind the scenes...
August 20 2024
7 min read
Businesses need to connect with customers where they’re most active. WhatsApp, with over 2 billion users worldwide, has become the go-...
November 29 2023
4 min read
In today’s fast-changing world of customer service, the benefits of chatbots are becoming increasingly apparent. These AI-powered assi...
7 min read
Human or bot? This question is no longer just a debate—it’s a crucial decision for business leaders. With AI agents becoming more advanced,...
6 min read
Running an SMB to its full potential is no small feat. You wear multiple hats, juggle competing priorities, and constantly seek ways to stre...
13 min read
Imagine a world where your computer becomes your most brilliant collaborator. Artificial Intelligence is no longer a distant dream—it’...
19 min read
“Customer feedback is the breakfast of champions.” ~ Ken Blanchard, American author and business professional Blanchard’s witty quote unders...
9 min read
What sets a business apart in the UAE’s fiercely competitive market? Superior customer engagement is a good place to start. With a mul...
15 min read
The business world is riding the modern revolution, and customer expectations are at an all-time high. For customer experience (CX) leaders...
17 min read
Why customer service quotes matter for SMBs Running an SMB is as much about connecting with people as it is about selling a product or servi...
17 min read
As a business leader, especially in an SMB, you know that customer communication is critical—yet keeping up with every inquiry can feel like...
10 min read
Ever wondered how Singapore, a small nation primarily driven by small and medium-sized enterprises (SMEs), has become a sustaining hub for l...
26 min read
“Are my customers’ expectations of my business changing?” How many times have you caught yourself asking this exact question? To test out th...